Partial Cash on Delivery Policy

1. Partial COD Payment

For orders with a product amount below ₹10,000, full product payment is required in advance. For orders with a product amount of ₹10,000 or more, customers can select 50% advance payment and pay the remaining 50% of the product amount at delivery. Product prices include GST. Transportation is separate from the product amount and must always be paid in full in advance.

Your Payment Breakdown

  • Pay now: 50% of the product amount, including GST, plus 100% of transportation.
  • Pay on delivery: the remaining 50% of the product amount.
  • Full-payment option: pay the full product amount and transportation in advance; no product balance remains on delivery.

For example, a ₹20,000 product amount with ₹1,000 transportation means ₹11,000 payable now and ₹10,000 payable on delivery. The full order amount is ₹21,000. This example is illustrative; your actual transportation charge is shown at checkout.

2. Order Confirmation

A Partial Cash on Delivery order will be considered confirmed once the 50% product advance and the full transportation charge have been successfully received.

Gurubhai Equipments may contact the customer if any clarification regarding the product, delivery address or transportation is required.

3. Cancellation Before Dispatch

The customer may cancel the order before it is dispatched. In such cases, the complete advance payment will be refunded without any deduction within 7 working days.

4. Cancellation After Dispatch

Once an order has been dispatched, transportation expenses have already been incurred.

If the customer cancels the order while it is in transit, after it reaches the destination or at the time of delivery, the actual forward and return transportation charges incurred by Gurubhai Equipments will be deducted from the advance payment.

This deduction is not an additional cancellation penalty. Only the transportation expenses actually incurred for the order will be deducted.

5. Refused or Unsuccessful Delivery

Actual forward and return transportation charges may be deducted from the advance payment if delivery is unsuccessful because:

  • The customer refuses to accept the order.
  • The customer refuses or is unable to pay the remaining COD amount.
  • An incorrect or incomplete delivery address was provided.
  • The customer or an authorised representative is repeatedly unavailable.
  • The customer requests cancellation after dispatch.
  • The customer does not respond to the delivery partner’s calls or delivery attempts.

6. Refund of the Remaining Advance

After the product has been returned to Gurubhai Equipments, the applicable forward and return transportation charges will be calculated and deducted from the advance payment.

Any remaining balance will be refunded to the customer’s original payment method within 7 working days after the returned product is received and inspected.

The total deduction will not exceed the advance amount paid by the customer.

7. Damaged or Incorrect Product

Transportation charges will not be deducted if:

  • The wrong product was delivered.
  • The product was visibly damaged during transportation.
  • The cancellation or unsuccessful delivery occurred due to an error attributable to Gurubhai Equipments.

    • Return, Exchange & Refund Policy

    At Gurubhai Equipments, we take care to ensure that products are checked and dispatched in proper condition. Since many of our products are commercial kitchen equipment, machinery and other heavy or bulky items, returns and exchanges are subject to the conditions mentioned below.

    1. Eligibility for Exchange

    A product may be eligible for exchange in the following situations:

    • A product different from the product ordered has been supplied by Gurubhai Equipments.
    • The wrong model, size or variant has been supplied compared to the confirmed order.
    • The product has a manufacturing or functional defect identified immediately after delivery and the issue cannot reasonably be resolved through repair, replacement of a component or technical support.
    • Any other case specifically approved by Gurubhai Equipments after reviewing the circumstances.

    Exchange is not automatically applicable merely because the customer changes their mind, no longer requires the product, ordered an incorrect product, selected an incorrect size/model, or finds the product unsuitable for their intended use.

    All exchange requests are subject to verification and approval by Gurubhai Equipments.

    2. Wrong Product Supplied by Gurubhai Equipments

    If Gurubhai Equipments has supplied a product different from the confirmed order, the customer must inform us within 48 hours of delivery.

    After verification, Gurubhai Equipments will arrange an exchange with the correct product.

    In such cases, the reasonable transportation cost required for collecting the incorrect product and sending the correct product will be borne by Gurubhai Equipments.

    The product must remain unused, uninstalled and in the condition in which it was delivered.

    3. Manufacturing or Functional Defect

    If the customer believes that the product has a manufacturing or functional defect, the customer must inform Gurubhai Equipments as soon as possible after delivery and provide photographs, videos and other information required to understand the issue.

    Depending upon the nature of the issue, Gurubhai Equipments may first provide:

    • Technical assistance;
    • Replacement of the defective component;
    • Repair of the product; or
    • Inspection of the product.

    A complete product exchange will be considered only where Gurubhai Equipments determines that the defect is substantial and cannot reasonably be resolved through repair or replacement of the affected component.

    Normal wear and tear, improper installation, improper electrical/gas connection, misuse, mishandling or damage occurring after delivery will not qualify for exchange.

    4. Damage During Transportation

    Damage occurring during transportation will be treated separately from a manufacturing defect or wrong-product exchange.

    Customers are strongly advised to inspect the shipment at the time of delivery and record photographs/videos of the package and product, especially if the outer packaging appears damaged.

    Any transportation damage should be reported immediately, along with:

    • Photographs/videos of the damaged packaging;
    • Photographs/videos of the damaged product;
    • Transport receipt / LR / consignment details; and
    • Any other documents required by the transport company.

    Where the shipment is covered under the transporter's damage or transit claim process, Gurubhai Equipments will assist the customer in raising the claim with the concerned transport company.

    The claim will be processed according to the transport company's terms, inspection and approval procedure.

    Once the transport company approves and settles the claim, the claim amount received against the shipment will be credited/refunded to the customer's account.

    Gurubhai Equipments cannot guarantee the approval, amount or settlement time of a transport claim, as the final decision rests with the concerned transport company.

    Transit damage does not automatically qualify the product for a free exchange by Gurubhai Equipments unless specifically approved by us.

    5. Change-of-Mind Returns

    If the customer wishes to return a product because they:

    • Changed their mind;
    • No longer require the product;
    • Ordered the wrong product;
    • Ordered the wrong size/model;
    • Found another product more suitable; or
    • Wish to purchase a different product,

    the return will not be automatically accepted.

    Such requests may be considered by Gurubhai Equipments on a case-by-case basis.

    If approved, the product must be unused, uninstalled, undamaged and in its original condition.

    Any forward transportation, return transportation, packing, handling or other logistics expenses incurred will be borne by the customer and may be deducted from the refundable amount.

    6. Exchange Requested by Customer for Another Product

    If a customer has received the product correctly as ordered but later wishes to exchange it for another model, size or product, Gurubhai Equipments may consider the request at its discretion.

    If approved:

    • The original product must be unused, uninstalled and undamaged.
    • The customer will bear transportation charges for returning the original product.
    • The customer will bear transportation charges for dispatching the replacement product.
    • Any difference in product price must be paid by the customer before dispatch.
    • If the replacement product is lower in value, any refundable balance will be calculated after deducting applicable transportation and other agreed charges.
    • The replacement product will be dispatched only after the original product is received and inspected by Gurubhai Equipments, unless otherwise agreed.

    7. Non-Eligible Products

    A return or exchange may be rejected if:

    • The product has been used or installed;
    • The product has been damaged after delivery;
    • Parts, accessories or components are missing;
    • The product has been altered or modified by the customer;
    • Damage has occurred due to improper use, installation, electrical connection, gas connection, storage or handling;
    • The product is not in a condition suitable for resale where the return is requested due to customer preference.

    8. Minor Variations

    Commercial kitchen equipment, particularly stainless-steel products, may have minor variations in finishing, welding, polishing, shade, dimensions or appearance arising from manufacturing processes.

    Minor cosmetic variations that do not affect the functionality or intended use of the product will not normally be considered a manufacturing defect or grounds for exchange.

    9. Inspection of Returned Products

    Any product returned to Gurubhai Equipments will be inspected after receipt.

    Approval of a return request before collection does not automatically mean that a refund has been approved.

    The final refundable amount, if applicable, will be determined after inspection of the returned product and deduction of applicable transportation, handling or other agreed charges.

    10. Refunds

    Where a refund is approved, the refundable amount will be processed after:

    • The returned product is received, where applicable;
    • Inspection is completed;
    • Applicable deductions are calculated; and
    • Required documents are received.

    Refunds will normally be made through the original payment method or to the customer's verified bank account, as applicable.

    11. Order Cancellation After Dispatch

    Once an order has been dispatched, cancellation will be treated as a return request.

    Transportation and logistics expenses already incurred by Gurubhai Equipments may be deducted from the refundable amount.

    If the customer refuses delivery after dispatch without a valid reason attributable to Gurubhai Equipments, both forward and return transportation costs may be deducted from the amount paid by the customer.

    12. Final Approval

    All returns, exchanges and refunds are subject to verification by Gurubhai Equipments and the terms mentioned above.

    Nothing in this policy is intended to limit any rights available to customers under applicable law.

    Partial COD Policy – Additional Terms

    8. Cancellation by Gurubhai Equipments

    If Gurubhai Equipments cancels an order for reasons attributable to the company, the complete advance payment will be refunded without any deduction.

    9. Acceptance of This Policy

    By selecting Partial Cash on Delivery and placing an order, the customer confirms that they have read, understood and accepted this Partial Cash on Delivery Policy.

    Payment Acknowledgement

    For an eligible partial-payment order, I agree to pay 50% of the GST-inclusive product amount and the full transportation charge in advance, and the remaining 50% of the product amount at delivery. I understand that if I cancel or refuse the order after dispatch, the actual forward and return transportation charges will be deducted from my advance payment.